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Hi Andy, congratulations on your upcoming new baby. Couple of things, first of all, yes you can build your own computer, but you need to be prepared for all that that entails. Simply speaking, if you're asking advice on the configuration you should be looking at, then it's probably not a good suggestion. I fully recommend the build your own route (or even letting someone else do it) if you really know something about 'puters and how they work.
Secondly, reliable service is part of what you are paying for in the total cost of ownership (as it's referred to these days). You should have service that is there for you 24x7. Don't get caught up in a lot of extended warrantys that go beyond 2 - 3 years. Lots of places will try to sell that to you , and frankly the technology changes every 6 - 8 months in this area.... especially the home computers. Much past three years old and we joke that if something goes wrong you might as well toss it out. Computers have become a comodity item.
Suggest a couple of things before you make your final decision. First CNET.com is a great site with good reviews in easy to understand language. Once you read a few, the same site will give you price comparisons so you can see what the street price is given the basic computer your looking at for your scrapping.
Next, you should call both HP and Dell. Talk to them about how you want to use the computer and let them "build" it for you. Both will send you emails with the recommended configuration and the cost. Try to get the same configs from both of them so you'll have like for like comparisons.
One final.... HP has not had a real good reputation in the home computing arena particularily in the post sale support. Here again, CNET and some other sites can help you with customer reviews of service. But, there are a lot of factors in the cost of ownership, just make sure you've done the homework.
HTH...
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