Help with Subscription? - SBB Digital Scrapbooking Forums | Scrapbook-Bytes

vpkrol · #1 (**permalink**) 12-08-2005

Hey all! I could use some help with my subscription. I bought it a couple days ago, and I still can't access the subscriber stuff in the DL area.... I know it can take up to 5 days to become active (and it hasn't been that long) but in my order history, it says "Processed"? Any idea what's going on? I don't wanna pm admin and bug them unless I have to... Thanks in advance!

~Amy~ · #2 (**permalink**) 12-08-2005

Hi Ronni,
I'll check on that for you this morning

OnieRN · #3 (**permalink**) 12-08-2005

I need help here! I just signed up on the forum and can not figure out subscription information. Can not find how to post etc! It is apparent that there are some instructions on using this site that I have not found yet! My personal email is OnieRN@yahoo.com. If anyone can assist me, please email me some instructions. I am considering going digital, have never seen any digital hard copies, searching for the right software to use etc.

Thanks for any help

Silver_Magick · #4 (**permalink**) 12-08-2005

Quote:

Originally Posted by vpkrol

it says "Processed"?

Mine says the same thing but then again I'm not to worried about it... just waiting because it hasn't even been 24 hours since I purchased mine....

~Amy~ · #5 (**permalink**) 12-08-2005

we did send a note out today to those that a) resubscribed b) we could not find your username in the fourm/gallery and c) those that are new subscriber's and how to find the additional downloads.

If you have not gotten any of the above and it's been more than 24-48 hours please contact customer service

shelleyrae · #6 (**permalink**) 12-08-2005

ONIE RN
There are tutorials on using almost every aspect of the site here http://scrapbook-bytes.com/cgi-scrip...sh/index.shtml
Read the For beginners articles to learn about the basics of digi scrapping and the Site Basics Tutorials and FAQ's to learn how to use different aspects of the site ..including uploading layouts etc.

Silver_Magick · #7 (**permalink**) 12-09-2005

Quote:

Originally Posted by pcloadmin

we did send a note out today to those that a) resubscribed b) we could not find your username in the fourm/gallery and c) those that are new subscriber's and how to find the additional downloads.

If you have not gotten any of the above and it's been more than 24-48 hours please contact customer service

I'm gonna wait until I hit the 48 hour mark... but what is the email for customer service just in case I need it? I haven't recieved any email as of yet... Thanks...

shelleyrae · #8 (**permalink**) 12-09-2005

Email is customer.service@sbbemail.com ( its at the very top right of the screen)

Make sure you have also followed the instructions in this tutorial for accessing the subscriber downloads also before contacting SBB http://scrapbook-bytes.com/cgi-scrip...icle_375.shtml

HTH