Problem with Receiving Ezines - Contacted Customer Service Several Times - SBB Digital Scrapbooking Forums | Scrapbook-Bytes

ScrappingALL · #1 (**permalink**) 10-24-2004

On October 8, I made three (3) transactions for the September E-zine. One (1) was by CREDIT CARD, two were by PAYPAL (which was having problems). I finally received by September Ezine through the CREDIT CARD transaction. Customer service said they would was waiting for PAYPAL to clear before receiving (SEPT). Two (2) cleared PAYPAL. At this point, customer service has given my ONE (1) credit to PAYPAL. I have contacted Customer Service 6 times requesting for the additional payment by PAYPAL to be used for the OCTOBER Ezine. Customer service has not responded to ANY of my requests.

Unfortunately, I have no other means but to post this on a MESSAGE BOARD. Please help....

Disappointed and Desperate!

~Amy~ · #2 (**permalink**) 10-25-2004

Seeing as you have mentioned that we have not responded via 6 attempts - what email are you sending it to? We answer ALL emails daily; and would have certainly taken care of this very promptly

We are checking into this now but what would be most helpful is order numbers and first and/or last name; you can pm me here at the boards to be sure I get it if you don't feel the emails are coming in for some reason... the PM is to pcloadmin - thanks!

~Amy~ · #3 (**permalink**) 10-25-2004

we have checked into this and you said you got it via the credit card instantly; that is because it's instant. The paypal was a cleared check and the download would not be available to you until after that check had cleared paypal. According to the paypal records.. one transaction was cancelled; so did not CLEAR your account; and one is pending. You mentioned wanting to use the other for October EZine - we will send along a voucher for this.

Thanks for patience and let us know if you don't receive your voucher for October shortly.

ScrappingALL · #4 (**permalink**) 10-26-2004

I owe you an apology. I was contacting orders@scrapbook-bytes.com. I am new...didn't realize I needed to go to a BETTER source. Thanks for looking into it. Will be looking forward to my October Ezine.
Sheila Pavelec

~Amy~ · #5 (**permalink**) 10-26-2004

A voucher was sent out immediately after this post last night - please let us know if you did not receive it yet. thanks!