Oct Ezine ordering problems - SBB Digital Scrapbooking Forums | Scrapbook-Bytes

nightngale · #1 (**permalink**) 10-12-2004

Has anyone else had trouble ordering the Oct. Ezine? I tried and got charged twice, but kept getting this message

Scrapbook-Bytes :: Payment processor error

Order processing error !
Payment processor declined your order.
Please review your data and try again.

Reason: Error: Your order was lost

ashmark · #2 (**permalink**) 10-12-2004

Send this information to customer.service@scrapbook-bytes.com They will help you get this fixed.

~Amy~ · #3 (**permalink**) 10-13-2004

Thanks to those that emailed.... we noticed that several have had problems with PayPal at various sites as well... paypal is lagging and very slow the last 2 days.

LeahE · #4 (**permalink**) 10-13-2004

Whenever I've got that message (which happens a lot over the past few months when I'm paying with PayPal) I wait a while and generally within a few hours I get the download link emailed to me anyway. I guess it just takes a while to go through.

I think if that information could be added to the bottom of the error message it would stop a lot of people paying twice -- something like "If you were paying with PayPal your payment may have been processed but be lagging in the system. If you do not receive confirmation of your order within x hours then please contact..."

writing · #5 (**permalink**) 10-13-2004

I order the class that starts fri and the site did not accept my credit card, but hey maybe it did after all
I think I will call the card place today to see if it went through after all

nightngale · #6 (**permalink**) 10-13-2004

Thanks for all the input. Sbb has been notified by email about my problem but has not responded to it yet . I know they are busy, yet I'm very curious to what is going on. I haven't recieved my download link either, even after waiting 12 hrs.