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Comments, Suggestions, & Technical Assistance Thread, Oct Ezine ordering problems in Announcements; Has anyone else had trouble ordering the Oct. Ezine? I tried and got charged twice, but kept getting this message ...
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Old 10-12-2004
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Oct Ezine ordering problems

Has anyone else had trouble ordering the Oct. Ezine? I tried and got charged twice, but kept getting this message

Scrapbook-Bytes :: Payment processor error

Order processing error !
Payment processor declined your order.
Please review your data and try again.


Reason: Error: Your order was lost
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Old 10-12-2004
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Send this information to customer.service@scrapbook-bytes.com They will help you get this fixed.
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Old 10-13-2004
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Thanks to those that emailed.... we noticed that several have had problems with PayPal at various sites as well... paypal is lagging and very slow the last 2 days.
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Old 10-13-2004
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Whenever I've got that message (which happens a lot over the past few months when I'm paying with PayPal) I wait a while and generally within a few hours I get the download link emailed to me anyway. I guess it just takes a while to go through.

I think if that information could be added to the bottom of the error message it would stop a lot of people paying twice -- something like "If you were paying with PayPal your payment may have been processed but be lagging in the system. If you do not receive confirmation of your order within x hours then please contact..."
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Old 10-13-2004
writing
 
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oh my

I order the class that starts fri and the site did not accept my credit card, but hey maybe it did after all
I think I will call the card place today to see if it went through after all
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Old 10-13-2004
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where is my ezine?

Thanks for all the input. Sbb has been notified by email about my problem but has not responded to it yet . I know they are busy, yet I'm very curious to what is going on. I haven't recieved my download link either, even after waiting 12 hrs.
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