I am at the same point. Ready to go to ebay with it and get a canon...We haven't tried the printheads because we did some of the diagnostic stuff and it didn't indicate the heads were dirty. That could be the problem though because we really haven't had the time to use it as much as it really requires.

Another question...The reason I got this printer was because it is wide. I cannot get it to print text consistently. Sometimes there are lines through it. I have resorted to using my old HP and cutting my paper before I print on it like the old days. Anyone experience that problem?

Robin