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I use them all the time. I have no complaints about the quality of their prints. I keep going back to them although they are more expensive than Sams for instance. The prints are true 12x12, there is nothing cropped and no white space. The turn-around time is usually 2-3 business days. You'll have to download their up-load software to up-load your digital LO. On the order screen you can specify the size you'd like to have printed. You'll also get the choice between glossy, satain and luster. I usually order satain. I have not tried the luster option, probably only because it's $1 more per print.
I am a paper scrapper and a digi scrapper. My digital LO are a lot different from my paper LO. As a paper scrapper I like the look and feel of different layers and the dimentional effects of elements I add to my paper LO. You'll never get the same look with your digital LO. As a digi scrapper I love to do all the things I cannot do on paper.
HTH
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