I had similar problems with my PI XL program until I downloaded the patch. I would be tooling along and whammo--the program would freeze--tell me it performed an illegal something or other and close. GRRRRR.... But the patch fixed it. Try the Ulead site and navigate to your version of PI and see if there's a patch. I have been frustrated with this program also. Has anyone tried Ulead Scrapbook program? Good luck on fixing your computer woes.