Oh no, Jacq! I am starting to get the urge to actually subscribe to SS and your woes don't make me want to run right out and give them money. Have you tried calling or emailing them instead? I know a paper trail can be reassuring and good documentation but maybe talking to an actual person would make you feel better. From their website it looks like this is their contact info 866-334-8149 or
simplescrapbooks@palmcoastd.com. And yes, SS is under the CK umbrella.
Hope you're enjoy the sunshine and lollipops now!
