Betty E...thanks for the comment. I sent you an email about the power source just to get alittle more info from you. Hope to hear back from you. It would be wonderful if we could get this fixed!!! It's amzaing how when you call tech support it seems like so many of the people act like they've never heard of the problem. I think some of the people don't even own a computer and just read responses off of cards!! Thanks so much.