Amy,
Thanks...I saw that too...I have searched every google and tech and Dell forum I could find. My hubby is actually a computer guy...so he has looked into it to. I just figured with all the tech stuff here that we run into...maybe someone would have an idea that I haven't run into.
We reinstalled windows on the last computer...that is why they sent us a new computer...because we did reinstall on the last one and changed the memory and the motherboard to no avail!
Thanks though for your input... I appreciate all the info I can get!
