I purchased a scrapbook kit. The download was not successful. When I tried to download again, I got a message telling me that I had nothing to download.

I e-mailed SBB, but I just got an auto response that suggested I try using the store's orders history page, but there is no download link under the product description there.

I'm new to all of this, so I don't even know who I'm asking at this moment for help, but can somebody help?