Well here is advise from a non-PS user, I don't believe that PS has the ability to delay menu animation like PSP has so it can't be that.
What if she went to top menu: Window>Arrange Workspace> Reset Menus?
Just a shot in the dark....
OR how about Keyboard Shortcuts/ Menus and on the menu tab select the Application menu scroll down to see if somehow the visiablity of the Save and Save As got turned off?
OR go to File>Show all menu items???
Just guessing here!! I don't know what you might have possibly told her to check for yet....