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I've had similar problems before when I've uploaded 8x8's and told it to print them 8x10. I've found it works best to make an 8x10 document, and put my 8x8 LO on it, leaving 2 inches of white space at the side (or 1 inch on each side). So I'm actually uploading an 8x10. That way their software doesn't have to try and figure out how to make the 8x8 fit their 8x10 page, which is where all the weird cropping comes in.
HTH
PS..happy birthday to Kyle!
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